I found this excellent visual design of the importance of user experience. You can actually order these as posters for $20.
Thoughts:
- I like the representation that Goals lead to Tasks which lead to functionality, features and design
- I also liked how he represented the impact of UX on profitability, customer retention and word of mouth marketing
I recently put some more money in the online book machine at Amazon and purchased "Measuring the User Experience
- Collecting, Analyzing, and Presenting Usability Metrics" by Tom Tullis & Bill Albert
It has been very helpful in presenting data to management to backup various proposals. It's also helped me get to sleep at night. (Not the easiest read).
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